(*COVID-19 Ongoing UPDATE – Shipping times may be slightly longer than those listed below)
UK Mainland Delivery Options
Yodel Tracked Delivery: Usually 3-5 days+ – £1.99
Royal Mail First Class Tracked and Signed Delivery: 1-2 day estimated delivery time (but not guaranteed) – £3.99
UPS Discrete Collection: Collect from your local UPS access point in 1-3 days – £3.99
Free Standard Tracked Shipping: Usually 3-5 days+ – £Free (Orders over £79)
Royal Mail Special Next Working Day Guaranteed : Next working Day delivery (Same day dispatch for orders placed Mon-Fri before 3pm, Sat before 10am) – £6.69
EU Delivery Options (Updated July 2021 following on from Brexit and New EU Import Rules)
The EU has removed the low value VAT threshold from 1st July 2021. All non EU imports into the EU will now be subject to Taxes and Customs declarations.
To avoid this all EU orders will now be shipped from our EU fulfilment centre and will be free of any Import Tax / Duties, so EU customers can order as normal.
There will be a slightly longer transit time as orders will initially take around 5 business days to reach the EU fulfilment centre. After this tracking details will update and orders will arrive with no clearance delays or additional import taxes/duties.
EU Shipping: Typically 5-10 working days for most EU destinations from £9.99 (countries closer to the UK will be faster and those further will take longer) full online tracking provided
USA Delivery Options
Private Courier to US, then delivered by USPS: Typically 7-10 working days for most US States – Only £5.99 (full online tracking provided)
International Delivery Options
Worldwide Priority Tracked Shipping: Usually 7-14 working days ranging from £13.99 to £16.99 (Australis and NZ) (full online tracking available)
Quick Discrete Shipping
We’ve successfully shipped to over 50 different countries in 6 different continents.
- All packages come in discrete confidential plain boxes.
- Orders are sent for dispatch in most cases once payment has been received.
- Tracking numbers are auto-emailed once they are live and have been updated online. For International shipments this may vary as some couriers will email out tracking when shipments have updated in the destination country.
Although our dispatch cut off point is officially 14:00 GMT, we can sometimes accommodate later orders – if you have an urgent requirement to place an order after this time please contact us and we’ll do our best to help.
Non UK Orders
Please contact us for a quick direct quote on shipping to your destination (for larger or more times sensitive orders). We are able to offer a FedEx Express service to most destinations.
Note that we are not responsible for any taxes, fees or import duties assessed by your country for the importation of your package. These are fees charged by your government on your purchase. To the best of our knowledge, USA, Canada, Australia, Norway, and New Zealand generally do not assess a fee. EU shipments are not subject to additional taxes/duties as there is a FTA between the UK and the EU. Customers will be responsible for understanding and complying with the customs and import laws of your country.
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased. As per our 100% Guarantee you can return unwanted items by up to 30 working days of order date.
- We are truly confident in the quality and purity of our range of products that we back every order* with a full 21 day 100% money-back guarantee.
- Only items that have been purchased directly from Us and not distributor or reseller volume purchases.
Ship your item back to Us
Please contact us to obtain a Returns Form/Confirmation
Please remember to ensure that the item you’re returning is repackaged securely and sent via a tracked method for assurance on both sides that the return is received.
For more information you can always contact us by contact form.