EU Shipping

The standard shipping option for all EU shipments will now be the ” UPS EU Fulfilment”. Simply make sure this option is used (for most EU countries this will be the only shipping option available for your country so it will be automatic)

Yes as stated, all EU orders shipped from our EU fulfilment centre will be sent within the EU customs union. Therefore the shipment will travel just as it did before Brexit, no additional import taxes or duties

No. As EU fulfilment shipments are travelling within the EU, there will be no additional customs clearance required so no clearance delays

As orders will first have to be shipped to our EU fulfilment centre, overall shipping times will inevitably be longer. It can initially take 6-7 business days to reach the EU centre (depending on order volumes). From there it will travel with the courier and shipping times will vary depending on destination. Countries closer to the UK will be faster (Shipments to Ireland will be the Next Day after arriving at the EU centre. Shipments to France will be an additional 2-3 days, Shipments to Belgium, Netherlands, Germany will be an additional 4-5 days etc)

No. The shipping price you see at checkout will be the total price including the pre-shipment to the EU. For some countries this is exactly the same as before (£9.99 for France, Germany, Netherlands, Belgium etc). For other countries it might be slightly higher. For a few distant EU countries (e.g. Malta), the shipping cost will be higher still as this is the cost quoted by the courier. *If your shipping address is in a very remote region, then there may be an additional remote surcharge applied, but we will let you know before your order is shipped if this is the case.

As all orders will first be sent from the UK to our EU warehouse, there is no limitation on stock held inside the EU. Hence all products can be purchased and shipped from the EU and there is no need to wait

Tracking info is sent directly from the courier via email to your order email address. Please ensure you’ve checked all sub folders, spam/junk folder and tabs in your email client. If you still have not received anything, please send us an email at orders@receptorchem.co.uk with your order details for us to investigate. If order volumes are very high, then shipping could be delayed slightly further as our EU centre is only capable of processing a 200-250 shipments per week. (If you are also receiving a discrete/stealth shipment, there will be additional time in order to prepare the shipment prior to dispatch).

The courier will only attempt to make one initial and one final delivery attempt (which will have to be organised by the recipient) before the shipment is classed as undeliverable. In this case a shipment return back to us in the UK could take up to 60 days with additional return costs or it could be abandoned.
In order to avoid such a situation, in some cases shipments may be sent directly to a local collection point for customer collection at their convenience. This will typically be less than 1-2km away and the parcel will be held there for 10 days to collect.
However the tracking link will give an estimated delivery date and if you know you will be at home to receive your parcel, you can also change delivery details at no extra cost to your original shipping address both using your tracking link, or calling UPS with your tracking reference.